Senior Consultant, Operations
Louise has worked for over 20 years in the catering industry in both the public and private sector. Her strengths lie in project management and operational problem solving.
Louise completed an HND in Hotel Catering and Institutional Management, working in France and Switzerland as part of her course. Her career started in restaurant and pub management and she moved in the mid 1980s into retail catering becoming the General Manager of one of the first Food Courts in the country with a turnover of £1,500,000. This led into a project management role setting up new Restaurants and Food Courts.
Louise found she had a natural ability for organising and bringing all the various elements together to meet a project deadlines. She also has strong man management skills and quickly builds teams and strong relationships. She has opened and set up restaurants for many organisations including The Birmingham Museum and Art Gallery, Cisco Systems (UK & Ireland), The Environment Agency & Lloyds TSB.
At Boyd-Thorpe Associates, Louise has been responsible for conducting annual quality audits in The Royal Parks. She has produced operational reports for Nene Park Trust and Burnham Beeches; assessing their current operations and making recommendations for improvement. For the past two years Louise has worked closely with the in house catering team at The Geffrye Museum and has improved both service standards and the financial position of the museum café.
Her broad commercial experience and motivation/management skills make Louise a genuinely brilliant consultant who delivers excellent results through people.