In-house support
Boyd-Thorpe Associates offers a comprehensive support service to organisations that have chosen to operate catering in house. Our consultants have considerable hands-on experience of operating cafes and restaurants and can provide independent professional support. Through our in-house support service we both support and nurture the in-house catering manager in a similar way that an operations manager would support a contracted-out service.
Our first steps are to review the catering operation to identify the current trading position. From this we will produce a targeted support plan, in consultation with the catering team. This can include anything from a single piece of work supporting one particular area of the operation to a long-term action plan covering the whole operation.
The areas we cover include:
- Menu planning and recipe development
- Recipe costings and price setting
- Supplier sourcing, supplier due diligence checks
- Annual budgeting
- Set up of financial management control systems
- Financial management training and mentoring
- Ongoing financial performance monitoring
- Health and food safety assessments, risk assessments, HACCP, policies and procedures
- Staff remodelling
- Staff recruitment, induction training, ongoing training, staff appraisals
- Management coaching and mentoring
- Ongoing operational performance monitoring and mystery dining
- Food presentation, product placement, service merchandising
- Marketing and branding
- Cafe and kitchen design
