In order to deliver a robust concept and service standards review, our team scrutinises each 'customer-focused' aspect of the catering operation. Such scrutiny can include on-site observation, discussion with the client and the catering team, visitor surveys and a detailed examination of visitor profile information.
In order to provide a rounded, actionable review we divide the aspects into two categories as follows:
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The base concept: |
Actual service standards: |
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Our goal: the classic win:win
In our view, a successful consultancy relationship is one where, at its conclusion, both client and caterer have a thorough understanding of each others' business and mutual respect for their objectives, are capable of open, honest and frank exchange of ideas and facts, and both are capable of earning a fair income from the partnership. This may seem obvious but it doesn't just happen. It requires an investment of time and a commitment from all parties to achieve it.
Food Services Associates (Henley) Ltd © 2013 | Catering consultants
Registered in England & Wales No. 2384818