Operational reviews
In order to deliver a robust concept and service standards review, our team scrutinises each 'customer-focused' aspect of the catering operation. Such scrutiny can include on-site observation, discussion with the client and the catering team, visitor surveys and a detailed examination of visitor profile information.
In order to provide a rounded, actionable review we divide the aspects into two categories as follows:
The base concept: |
Actual service standards: |
|
|