Staffing reviews
The success of any catering operation rests in the quality and quantity of the catering staff. With both customer satisfaction and profitability determined by staffing it is crucial that this area is well-managed. A lax attitude to staff training and/or control of staff costs can have a devastating effect on the business. So, during this element of a review we consider not only the quantity of staff and the cost of employment but also the efficiency and effectiveness of the staff. The review therefore encompasses:
- Senior management experience
- Staffing schedules
- Job descriptions and actual duties performed
- Terms and conditions of employment
- Rates of pay
- Management of rotas and overtime
- Staff efficiency
- Staff training
- Total staff costs
- Staff cost to sales ratios
