Seeking to improve business performance?
If the catering service provided by an organisation is to offer real and continuing value to its users, it is important that it evolves to meet the changing needs of the customer base. Bringing about positive commercial changes to the catering facilities and services you provide can be quite a challenge. Keeping abreast of eating trends, new technology, catering costs, customer preferences and the local competition is difficult, particularly if catering forms only a small fraction of your workload.
Whether you are seeking to drive change as a way of increasing customer satisfaction and participation, increasing turnover, reducing costs, improving profitability, or updating your catering facilities - Boyd-Thorpe Associates can carry out an operational and/or business performance review to help develop your catering policy and improve the contribution your catering operation makes to your business.
This is an outline of the approach we take when helping to improve business performance: