The results we achieve

Selecting a caterer for any operation is a daunting prospect. The catering offer must meet a wide range of visitor needs in terms of menu, price, service standards and speed of service but it must also provide a strong financial return. Securing the balance between the two is not an easy one. It requires a thorough understanding of the needs of the consumer, the operational issues facing the caterer, the financial structure of the catering accounts and knowledge of the concession catering market: an understanding that we have brought to many clients during our long history. The result? These are some of the outstanding successes we have helped our clients to achieve:

An increase in the concession income generated for the City of London at one location from £1,500 per annum to in excess of £20,000 per annum.  

An increase in sales of 21%, together with cost reductions, delivering a 30% improvement to the bottom line for the in house cafe at The Geffrye Museum.

First year turnover forecast exceeded by 125%, contributing vastly-improved turnover-related concession rent for Hylands House.

Contribution to the business plans for successful Heritage Lottery applications at Hylands House and Weston Park Museum.

Significant capital investment and competitive contract terms negotiated for catering at the Imperial War Museum Group sites. 

Outstanding reviews in The Evening Standard and Time Out Magazine for the Imperial War Museum London cafes.

Substantial caterer investment into the Portrait Restaurant at The National Portrait Gallery, funding improved back-of-house equipment, a state-of-the-art reservation system & restaurant interior design.

A 27% increase in first year concession income for the National Portrait Gallery following contract tender.                                         

59% increase in catering concession turnover within the The Royal Parks, resulting in a corresponding increase in turnover-related concession rent.

A 41% increase in concession revenue to The Royal Parks from the Serpentine Bar and Kitchen in its first full year of operation.

Much-needed insight facilitated a definitive decision on what had become an enduring discussion point for the Guildhall Art Gallery.